Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the website. On some pages, you can make requests, and register to receive materials. The types of personal information collected at these pages are:

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that request for information. We do not share this information with outside parties except to the extent necessary to complete that process.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the applicable registration form.

We use non-identifying and aggregate information to better design our website but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

How Your Information Is Shared

We are committed to respecting your privacy and ensuring that your personal information is handled responsibly. The information we collect, is used for specific purposes in a manner that safeguards your privacy.

For marketing purposes, we use email addresses to share communications, updates, and promotions. Phone numbers are shared only with trusted third-party service providers to perform essential functions on our behalf, such as delivering materials or placing orders.

Under no circumstances will collected information (such that SMS opt-in or phone numbers for the purpose of SMS) will be sold or rented or shared to any third party. We take your privacy seriously and ensure that any shared information is strictly for operational needs and is protected through appropriate agreements.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Access Or Correct Your Information

You can inquire about all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Terms and Conditions for Email & SMS Communication

1. Consent for Email & SMS Communication

By providing your email address, you consent to receive marketing and updates on the services and with phone number, you consent to receive SMS messages from Xact IT Solutions, Inc. and information obtained as part of the marketing and SMS consent will not be shared with third parties for marketing purposes.

2. Types of Email and SMS Communications

If you have consented to receive text messages from Xact IT Solutions, you may receive messages related to the following:

• Marketing
• Ticket Issues
• Scheduled Meetings
• Response back

Example: "Hello, this is a friendly reminder of your upcoming meeting scheduled with a member of Xact IT Solution on [Date] at [Time]. Send Message STOP at 8552824100 to opt out of SMS messaging at any time."

3. Email & Message Frequency

Email and Message frequency may vary depending on the type of communication. For example, you may receive up to 3 emails regarding marketing and 1 SMS message per week regarding your helpdesk ticket status or appointments.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive email and SMS messages from Xact IT Solutions in the following ways:

• Verbally, during a conversation
• Send Message STOP at 8552824100

6. Opt-Out Method

You can opt out of receiving marketing Email by clicking on “unsubscribe" link provided in all incoming emails and SMS messages at any time, to do so, send Message "STOP" to 8562824100. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues, you can reply with the information of the related issue. Or, you can get help directly from us by emailing marketing@xitx.com.

Additional Option

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt-out at any time by texting "STOP".
• For assistance, email "marketing@xitx.com" or visit our Privacy Policy and Terms & Conditions page.
• Message frequency may vary.