1 Executive Drive Suite 100 Marlton, NJ 08053
Your Business Should Run. Your IT Should Be Invisible.
For 20+ years, Xact IT Solutions has kept growing businesses secure, stable, and productive - with zero client breaches on record, a 15-minute response time, and named technicians who know your environment before you ever call.
Capabilities
What Our Managed IT Services Deliver
Named Technicians, Not a Rotating Queue
You work with a consistent team that knows your environment, your users, and your history. Context is never lost, so issues get resolved faster – and you never re-explain your setup to a stranger.
Around-the-Clock Infrastructure Monitoring
We watch your servers, endpoints, and network 24/7 and resolve most problems before your team ever feels them. The quietest IT environments are the ones being watched the most carefully.
Full Coverage: Microsoft, Google, Azure, AWS, and GCP
Whether your business runs on Microsoft 365, Google Workspace, or a mix of cloud platforms, we manage, secure, and optimize the full stack – not just whichever piece is easiest to support.
Security Built In from Day One
Every engagement includes the same security-first foundation behind our zero-breach record since 2004 – layered endpoint protection, multi-factor authentication, and continuous patch management are standard, not add-ons.
Predictable Monthly Pricing by User Count
You pay a fixed monthly amount tied to your headcount – no surprise break-fix invoices, no billing disputes after an incident. Budgeting for IT becomes a line item, not a variable.
Compliance Posture Support - HIPAA, SOC 2, CMMC
If your business operates under HIPAA, SOC 2, or CMMC requirements, our managed IT foundation is built to support your compliance posture from day one – so audits are routine, not crises.
What Managed IT Services Actually Solve for Your Business
Most businesses don’t have an IT problem – they have a business continuity problem wearing an IT costume. When your previous provider stopped answering quickly, or your internal IT person burned out and left, the real damage wasn’t a slow helpdesk ticket. It was the quiet accumulation of unpatched systems, undocumented environments, and security gaps that nobody was watching. The Cybersecurity and Infrastructure Security Agency (CISA) consistently reports that small and mid-size businesses are the primary target of opportunistic cyberattacks – precisely because their IT environments are under-managed. Our managed IT services are aligned with the NIST Cybersecurity Framework, giving your business a documented, auditable security posture from the start. Fully managed IT solves this upstream – before the incident, not after. For businesses based in New Jersey, our New Jersey managed IT services page covers the regional context in detail.
Where most providers assign whoever is available, we assign a named team. Where most providers react to tickets, we monitor 24/7 and resolve issues proactively – typically in under 15 minutes, and most problems never become tickets at all. Where most providers treat security as a separate product to upsell later, we build a security-first foundation into every engagement from the first day. The result is an IT environment that runs quietly, documents itself properly, and doesn’t require your leadership team to think about it.
This is the right fit for growing companies with 15 to 200 employees that have outgrown reactive IT – whether that means replacing a provider that went quiet, or moving on from a single internal IT person who burned out or left. If you are a larger enterprise looking only for staff augmentation, we are probably not the right fit – and we will tell you that directly on the strategy call.
How It Works
How We Deliver Managed IT Services
1
Assess - Know What You Have
2
Strategize - Build the Right Plan
3
Implement - Stand Up the Foundation
4
Operate - Run It Every Day
Why Businesses Choose Xact IT Over the Alternatives
Xact IT Solutions has been delivering managed IT services since 2004 – over 20 years of continuous, hands-on work with businesses that cannot afford downtime or surprises. In that time, we have maintained a zero client breach record. That is not a marketing claim; it is a verifiable outcome that reflects how seriously we treat security as the foundation of every engagement, never as an optional layer. Our managed IT practice is built to support businesses operating under HIPAA security standards, SOC 2, and CMMC frameworks – and we align with SBA cybersecurity guidance for small businesses to ensure our approach scales appropriately for growing organizations. You can learn more about our overall approach on our IT services overview page.
A typical engagement runs like this: weeks one and two are focused entirely on the technical assessment and documentation of your existing environment. Week three, we present findings and a proposed roadmap. Weeks four through eight are the implementation phase – onboarding devices, configuring cloud platforms, deploying security controls, and confirming backup integrity. By the end of week eight, your environment is actively monitored and your named technician team is handling support. From that point forward, you receive monthly health reports and a quarterly strategic review so leadership always has visibility without chasing IT for answers.
In the first 30 to 90 days, most clients report the same three changes: helpdesk volume drops noticeably because proactive monitoring catches issues before users feel them; the team stops working around IT problems because they are resolved quickly by people who already know the environment; and leadership stops worrying about what they don’t know, because monthly reporting makes the state of IT visible and legible. That quiet – no drama, no board surprises, no after-hours fire drills – is what our managed IT services are actually delivering.
Managed IT Services - Frequently Asked Questions
What does Managed IT Services cost?
Pricing is structured as a predictable monthly amount based on your user count – not on the number of incidents or hours consumed. We do not publish pricing on this page because the right number depends on your environment, your cloud platforms, your compliance requirements, and your current IT maturity. The strategy call is where that conversation happens – not a quote form, not a sales email. Book a 20-minute call and we will give you a clear picture of what an engagement would look like and what it would cost.
How long does it take to get started?
Most clients are fully onboarded and actively managed within six to eight weeks of signing. Weeks one and two cover the technical assessment and documentation. Weeks three through eight are the implementation and onboarding phase. If your environment is clean and well-documented, we can move faster. If there are significant gaps to close first – outdated systems, undocumented accounts, missing backups – we phase the work so nothing critical is skipped in the rush to go live.
What happens on the strategy call?
The strategy call is a free, 20-minute conversation with our team – no sales pressure, no obligation. You describe where your business is, what is not working with your current IT setup, and what you are trying to accomplish. We ask specific questions and give you honest, concrete recommendations you can act on whether you hire us or not. If there is a fit, we will tell you what the next step looks like. If there is not, we will tell you that too.
How is Xact IT Solutions different from a typical managed IT provider?
A few things separate us in practice. First, named technicians: you work with a consistent team that knows your environment – not whoever is available in a shared queue. Second, security is built into every engagement from day one, not sold as an add-on later. Third, our zero client breach record since 2004 is verifiable and reflects a discipline that most providers do not maintain consistently. Fourth, we build environments that do not require frequent onsite visits. If your IT company needs to come to your office regularly, something is wrong with how the environment was built. We design for remote management by default – faster resolution, less disruption.
Do you serve clients outside New Jersey?
Yes. Our headquarters is in Marlton, New Jersey, but we serve businesses across the United States. Because we build environments that do not require onsite visits, geography is not a barrier to a well-managed engagement. We have clients operating across multiple states and countries from a single managed IT services relationship. If you are outside New Jersey, the strategy call works exactly the same way – 20 minutes, free, no obligation.
Your IT Should Be the Last Thing on Your Mind.
Book a free 20-minute strategy call with our team. You will leave with specific, honest recommendations – whether you engage us or not. No pressure, no obligation.
Or call us: (856) 282-4100
The Benefits
What Changes in the First 90 Days
- Helpdesk volume drops - because proactive monitoring resolves issues before your team ever feels them.
- Leadership stops worrying about what they don't know - monthly reporting makes IT visible, legible, and never a boardroom surprise.
- Security gaps close on a schedule - not reactively after an incident, but systematically against your actual risk profile.
- Onboarding new employees takes hours, not days - because your environment is documented, standardized, and ready to scale.
- Cloud costs stabilize - because Microsoft 365, Azure, AWS, GCP, and Google Workspace are actively managed and rightsized, not left to accumulate unused licenses.
- Compliance audits become routine - because the technical controls required for HIPAA, SOC 2, and CMMC are already in place and documented before the auditor arrives.