1 Executive Drive Suite 100 Marlton, NJ 08053
Your IT Should Run the Business - Not Interrupt It
Xact IT Solutions has delivered IT support services - fully managed IT, co-managed IT, fractional CIO leadership, and IT project work - since 2004. Zero client breaches on record. Responses in 15 minutes or less. A security-first foundation that supports HIPAA, SOC 2, and CMMC compliance postures. Built for businesses where IT outcomes report directly to the executive team.
Capabilities
Four Ways We Deliver IT Support Services
Fully Managed IT Operations
We become your complete IT department – monitoring, maintaining, and securing your entire environment so your team focuses on the business, not on troubleshooting technology.
Co-Managed IT Support
Already have an internal IT lead? We work alongside them – filling gaps in coverage, capacity, and specialized depth without displacing the person your team already trusts.
Fractional CIO Leadership
Executive-level technology strategy and an annual IT roadmap – without the cost or commitment of a full-time hire. Your leadership team finally has a seat at the table for technology decisions.
IT Projects and Migrations
Defined-scope engagements for infrastructure upgrades, cloud migrations to Microsoft 365, Azure, AWS, GCP, or Google Workspace, and technology transitions that need to land on time and on scope.
Cloud Workspace Management
Microsoft 365, Azure, Google Workspace, and multi-cloud environments managed as part of your core IT operations – not bolted on as a separate service, which is where coverage gaps form.
Security-First Help Desk and Day-to-Day Support
Every support ticket is handled through the same security-first framework behind our zero-breach record since 2004 – because routine support requests are where most breaches actually begin.
The Real Problem Isn't Your Technology - It's Your IT Model
Most businesses don’t have an IT problem – they have an IT model problem. They’re either fully dependent on a provider that treats them like a ticket number, managing technology in-house without the depth to handle what’s ahead, or somewhere in between with no clear ownership and no strategic direction. According to CISA’s cybersecurity guidance for small and mid-sized businesses, the majority of cyber incidents trace back to preventable gaps in day-to-day IT operations – not sophisticated attacks. The problem is structural. That’s what IT support services, done correctly, are designed to fix.
At Xact IT, we built four distinct engagement models – fully managed IT, co-managed IT, fractional CIO, and project-based work – so the structure of your IT support matches how your business actually operates. Every model runs on the same security-first foundation, the same monitoring standards, and the same accountability that has produced zero client breaches across 20 years. Cloud work – whether Microsoft 365, Azure, AWS, GCP, or Google Workspace – lives inside our managed IT model rather than being treated as a separate product, because separating the two is where coverage gaps form. Our team is based in Marlton, New Jersey and serves businesses nationally. If you’d like a regionally anchored view, visit our New Jersey IT support services page, or see how our managed IT services integrate with your broader technology strategy.
This page is written for executives evaluating whether to outsource IT entirely, augment an existing internal team, or bring in strategic technology leadership without a full-time hire. It’s also for businesses replacing an existing IT provider who want to understand what a better engagement model looks like before investing time in a conversation. If you’re a large enterprise with a fully staffed internal IT department that simply needs overflow ticket volume, we’re likely not the right fit – our model is built for businesses where IT outcomes tie directly to the owner or executive team.
How It Works
How We Deliver IT Support Services
1
Assess - Understand Your Environment and Your Gaps
2
Strategize - Define the Right IT Support Model for Your Business
3
Implement - Transition Without Disrupting Your Business
4
Operate - Ongoing Support, Security, and Strategic Review
What 20 Years and Zero Breaches Actually Looks Like in Practice
Xact IT Solutions has delivered IT support services since 2004 – over 20 years of managed IT, cybersecurity, and technology leadership across a wide range of industries. In that time, we have maintained a zero-client-breach record that is independently verifiable and rare in this industry. Every engagement is built to support HIPAA, SOC 2, and CMMC compliance postures, which means the security-first foundation under your IT support is the same one we apply to our most compliance-sensitive clients. The NIST Cybersecurity Framework informs how we assess, implement, and maintain every client environment – and the SBA’s cybersecurity guidance for businesses reinforces why this structured approach matters regardless of your industry or size.
Here’s what an engagement actually looks like: in the first week, we complete the structured assessment and deliver a written plan. During weeks two through four, we begin technical onboarding – deploying monitoring, configuring security controls, documenting your environment, and connecting your team to our support workflows. For co-managed engagements, we hold a structured handoff with your internal IT lead to define ownership boundaries clearly. For fractional CIO engagements, we schedule the first executive-level technology review within the first 30 days. Cloud migrations and IT projects run on a defined project plan with weekly status updates and a named project lead on our side.
Within the first 30 to 90 days, clients consistently report the same things: support noise drops because we fix root causes rather than resetting symptoms; the security posture becomes visible and documented rather than assumed; and the executive team stops fielding IT questions because there’s a clear owner. By day 90, most clients tell us their previous IT experience feels like a different category of service. That’s the outcome we design for from day one. You can see how this plays out across verticals on our industries page.
Frequently Asked Questions About IT Support Services
What do IT support services cost?
We don’t publish pricing on our website, and we won’t ask you to fill out a form to get a number. Pricing depends on which engagement model fits your situation – fully managed IT, co-managed IT, fractional CIO, or a defined project – and on the size and complexity of your environment. The right place to have that conversation is the strategy call, where we can give you a grounded sense of what an engagement looks like and what it costs, without wasting either side’s time.
How long does it take to get started?
For managed IT and co-managed IT engagements, onboarding typically runs four to six weeks from signed agreement to fully operational. IT projects and migrations are scoped individually with a defined timeline before work begins. Fractional CIO engagements can often begin within two weeks. We don’t rush onboarding – a transition done correctly takes a specific amount of time, and cutting corners there is where problems start.
What happens on the strategy call?
The strategy call is a free 20-minute conversation with a member of our team – not a sales pitch, not a scripted demo. We’ll ask about your current environment, your biggest concerns, and what’s driving the conversation right now. You’ll leave with specific observations and recommendations you can act on whether you engage us or not. No obligation, no pressure.
How is Xact IT different from a typical IT support provider?
A few things set us apart in a meaningful way. First, we’ve maintained zero client breaches since 2004 – a provable, 20-year record that most providers can’t claim. Second, we offer four distinct engagement models rather than forcing every client into a single contract. Third, AI is a core practice at Xact IT – we help clients adopt AI tools strategically as part of their technology operations, not as a bolt-on. Fourth, we build environments that don’t require routine on-site visits. If your IT provider needs to come to your office regularly, something in the environment hasn’t been built correctly.
Do you provide IT support services outside New Jersey?
Yes. While our team is headquartered in Marlton, New Jersey, we deliver IT support services to businesses across the United States. Our managed IT and co-managed IT models are built around remote-first operations – meaning geography is never a constraint on the quality of your service. Clients in other states receive the same response times, the same security-first foundation, and the same level of accountability as our local clients.
Twenty Years. Zero Breaches. Four Ways to Engage.
The strategy call is 20 focused minutes with our team – specific recommendations you can use immediately, whether you hire us or not. No pitch. No obligation.
Or call us: (856) 282-4100
The Benefits
What Changes When Your IT Support Services Are Built Correctly
- Fewer recurring issues - because we resolve root causes rather than resetting symptoms, your team stops losing hours to the same problems week after week.
- A documented, visible security posture - instead of assuming your environment is secure, you have written evidence of what's in place and why it holds up under scrutiny.
- Executive-level clarity on technology direction - whether through a fractional CIO or quarterly strategic reviews, leadership always knows where the technology is going and why.
- Cloud environments that work as part of a unified operation - Microsoft 365, Azure, AWS, GCP, and Google Workspace managed inside your IT model, not siloed as a separate service.
- A compliance posture that survives a client security questionnaire - for businesses subject to HIPAA, SOC 2, or CMMC requirements, your IT environment is built to support those obligations before a contract is ever at risk.
- Zero client breaches in 20 years of operation - the security-first foundation behind every IT support engagement is the same one that has produced a clean breach record since 2004, and it applies to your business from day one.