Exploring the Pros and Cons of Managed IT Service Providers – A Balanced View

Curious about teaming up with a Managed Service Provider (MSP) but feeling a bit uncertain? Fret not! We're here to provide a straightforward rundown of the advantages and disadvantages that come with partnering with an MSP. No smoke and mirrors here – just an honest breakdown of the perks and drawbacks, shared by an actual MSP.

Pros of Using Managed IT Service Providers:

  1. Expertise at Your Fingertips: Replicating the resources and know-how you gain from an MSP could cost you a pretty penny. Often, MSPs bring in dedicated experts like cybersecurity specialists, network administrators, and a helpful support team, all under one virtual roof.
  2. Top-Notch Tools: The tools in an MSP's toolbox are often top-tier and specialized. Thanks to economies of scale, they can manage and monitor your network at a higher level than an in-house IT team, usually at a more budget-friendly cost.
  3. Tech Wisdom from Across the Map: MSPs have a wealth of tech knowledge from diverse locations. They've seen what clicks and what clunks in various setups. They're not confined to a single viewpoint and can introduce you to fresh tech to boost your business.
  4. Smooth Operations Guaranteed: MSPs bring in robust processes and documentation to ensure that issues are tackled promptly. There's a mutual drive to fix problems fast and keep service hiccups to a minimum – all about doing things right from the get-go!
  5. Easy-Breezy Scaling: As your business grows, MSP pricing often adjusts per device or user. No crystal ball is needed! You can predict your tech expenses as you expand, without having to hire additional IT folks who might not be running at full speed.

Cons of Using Managed IT Service Providers:

  1. Time Limitation: While you gain access to MSP resources, the time they devote might not match an internal team's availability.
  2. Business Acumen Gap: MSPs might not know the ins and outs of your unique apps and vendor quirks as well as an internal IT pro would.
  3. Mixed Quality and Responsiveness: MSPs vary widely in quality and responsiveness. Choosing the right one can be a head-scratcher. Support quality and pricing swing like a pendulum!
  4. Contract Commitment: Often, MSP contracts bind you for a minimum of a year, unlike employees without contracts.
  5. Hands-Off Tool Management: MSPs usually have a set toolkit they work with. If you or your in-house IT have different preferences, there might be a bit of a mismatch. This isn't a common concern, as most opt for MSPs to avoid this. However, if you want to diverge from the norm, it could be a con for both sides.

Having perused our list, are you leaning toward the MSP route? Still, needing a nudge? Reach out for a free consultation to understand how an MSP aligns with your tech needs and aspirations

Read our other blogs:

Top Tips when Selecting MSP for your Business

What to consider when selecting an MSP

How an MSP Protects your Company?